Coaching Services Operations Manager

🕒 May 28

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Logo of Zeiders Enterprises, Inc.

Zeiders Enterprises, Inc.

1001 - 5000 employees

Founded 1984

🏛️ Government

📚 Education

🌍 Social Impact

Government • Education • Social Impact

Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.

📋 Description

• Manage and supervise Career Coach Supervisors delivering SECO Program services • Responsible for contract performance, compliance and staffing • Develop and implement operational policies, procedures and guidelines • Ensure operational performance, quality control, and other performance standards are met • Provide oversight of the hiring process to ensure compliance with contract requirements • Work cooperatively with the Career Center Manager and Advising Services Operations Manager

🎯 Requirements

• Master's degree in Career Counseling, Higher Education Administration/Leadership, Counseling, Education or related field • Five (5) years' experience supporting contact center operations or related service department • 8 years personnel management/staff supervision with a preference for experience in a remote work setting • A minimum of 5 years’ experience as a professional career counselor • Strong written and verbal communication skills • Ability to use Microsoft Office programs and a variety of technology applications.

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible work arrangements

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