Zepto
Retail • Marketplace • eCommerce
Zepto is a company that offers a mobile application platform where customers can order groceries and a wide range of daily essentials such as fresh fruits, vegetables, meats, beauty items, and household essentials. The platform advertises a rapid delivery service, promising to deliver orders in as little as 10 minutes. Zepto's product offerings include everything from groceries to health and baby care items, with a focus on a comprehensive selection and speedy service.
501 - 1000 employees
Founded 2021
🛒 Retail
🏪 Marketplace
🛍️ eCommerce
Technical Support Specialist
Job not on LinkedIn
November 6
Zepto
Retail • Marketplace • eCommerce
Zepto is a company that offers a mobile application platform where customers can order groceries and a wide range of daily essentials such as fresh fruits, vegetables, meats, beauty items, and household essentials. The platform advertises a rapid delivery service, promising to deliver orders in as little as 10 minutes. Zepto's product offerings include everything from groceries to health and baby care items, with a focus on a comprehensive selection and speedy service.
501 - 1000 employees
Founded 2021
🛒 Retail
🏪 Marketplace
🛍️ eCommerce
📋 Description
• Support the Operations team with process streamlining and automation • Provide diagnosis and resolution of technical problems and issues • Create, review and organise help documentation and workflows • Support change management and feature release process • Participate in the Incident Management on call rotation • Initiate and oversee investigations for delayed payments
🎯 Requirements
• 2+ years experience in a customer facing technical support role • Customer-centric • Knowledge of AI technologies and automation • Good understanding of coding principles • Experience with Datadog and Postman • Understand reading API and SQL
🏖️ Benefits
• Employee Assistance Program • Paid parental leave • Wellbeing days • Paid study and upskilling days • Compelling incentives program for employee and merchant referrals
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