Senior Director, Strategic Account Management

🕒 August 4

🏢🏡 New York City – Hybrid

💵 $200k - $230k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 103 days.
• Jobs at this company usually fill in 31 days.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Zinnia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

Consulting • Healthcare • Financial Services

Zinnia is a company that builds platforms supporting the entire lifecycle of the life and annuities industry. It brings simplicity, speed, scale, and an excellent experience to this growing market. Zinnia enables carriers to design and launch new products faster, distribute them across multiple channels, and efficiently service policies, thus driving growth and delivering value at every stage of the life and annuity lifecycle. Zinnia's solutions also connect people with insurance products using marketplace capabilities, enabling distributors to better meet consumer needs and accelerate business results. By modernizing digital experiences, Zinnia integrates with legacy systems to streamline operations and improve quality and risk management, serving advisors, policyholders, and carriers efficiently.

📋 Description

• Drive clients’ and end customers’ overall experience and client satisfaction • Provide strategic and tactical leadership, oversight, and optimized client support • Advocate for clients within Zinnia and represent Zinnia’s consolidated capabilities to clients • Define new metrics and implement them with the delivery management team • Develop relationships with key client executives and decision makers • Own and oversee project delivery, day-to-day operations, service delivery, and financial management for assigned clients • Represent and communicate the end-to-end customer experience across internal teams • Identify opportunities based on client needs and influence Zinnia’s technology, servicing capabilities roadmap, and investments • Coordinate industry and regulatory changes and go-to-market strategies with clients • Design and lead dedicated core client teams in partnership with vertical managers • Define and execute account management strategies across assigned client accounts • Build strategic partnerships focused on client ROI and exceptional customer experience • Design and implement client satisfaction metrics and scorecards • Identify additional client pull-through business opportunities • Develop strategic and tactical plans with senior management to meet aggregate financial goals • Lead strategic planning sessions and support client requests for change • Maintain professional internal and external relationships aligned with Zinnia’s ARTIC values

🎯 Requirements

• Bachelor’s degree in technology, business, finance, accounting, or equivalent relevant work experience • Minimum 12 years’ experience in relationship management, consulting, strategic advisory, or other leadership roles interacting with all levels within a client organization • Understanding of the life insurance industry, especially annuities, preferred • Industry certifications a plus • Strong technology-related skills and tech savvy, including technical aspects of platforms and digital strategies • Strong analytical skills and ability to synthesize, organize, analyze, and present data clearly • Strong understanding of clients and their businesses and ability to align Zinnia services and offerings with client benefits • Ability to interact effectively with technical and non-technical clients • Excellent verbal and written communication skills • Excellent negotiation and conflict management skills • Proven problem-solving, critical reasoning, and influencing skills • Ability to grasp complex business issues and develop recommendations and solutions • Excellent presentation skills for in-person or live-online delivery • Responsiveness to client escalations • Excellent time management, prioritization, and organizational skills • Strong relationship-building skills across dispersed virtual teams • Diplomacy skills and ability to broker reasonable compromise • Strong goal orientation • Extremely organized with exceptional follow-through • Self-starter with high energy, commitment to excellence, and diligent work ethic • Ability to lead employees in a matrix environment • Ability to travel a minimum of 25%, depending on client situations

🏖️ Benefits

• Competitive compensation • Health insurance • Dental insurance • Parental leave • 401(k) • Incentive/bonus opportunity • Tuition reimbursement • Career progression opportunities • Opportunity to collaborate with smart, creative professionals • Equal Opportunity employer committed to a diverse workforce

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume