Director of Business Development and Operations

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November 18

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Zócalo Health

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Healthcare • Telecommunications • Social Impact

Zócalo Health is a primary care group aimed at improving patient experiences and access to healthcare for Latino communities. They provide culturally competent, integrated whole-person care, connecting complex and high-risk patients with dedicated care teams that include local health outreach specialists. Zócalo Health emphasizes building lasting relationships within the community and offers a combination of in-person and virtual services to cater to the unique medical, social, and mental health challenges of its members.

51 - 200 employees

Founded 2021

📡 Telecommunications

🌍 Social Impact

📋 Description

• Develop and lead the strategy for supporting Zócalo Health’s rapid growth into new markets • Develop and manage the executive relationships with potential payer partners and communicating the key value proposition and services of Zócalo Health • Gain a deep understanding of the local market and policy dynamics and working with cross-functional leads to develop customer proposals • Be responsible for the development and negotiation of new contracts with partners/customers leveraging our community based approach • Work alongside clinical and executive leadership to refine our product and service development strategies, including providing input for new products, new markets, and refinement of partnership models • Connect with other external leaders to position Zócalo Health as a critical ally and partner in bringing innovative care delivery models to the Latino community • Establish mechanisms to integrate customer feedback into our product development process, ensuring our solutions not only meet but exceed user expectations • Set and monitor key performance indicators (KPIs) to evaluate service effectiveness, making data-driven recommendations for improvements of strategic partnerships and health plan pilot programs. Provide executive recommendation on growth opportunities. • Stay abreast of emerging trends and technologies in healthcare innovation to maintain Zócalo Health’s leadership in the market • Strategic planning and management of the entire service portfolio • Create and present visionary innovations and strategic decision proposals • Work collaboratively with all stakeholders, including the senior leadership team, advisors and investors • Represent Zocalo Health at industry meetings that result in business and national strategic partnerships

🎯 Requirements

• 7–10+ years of experience in business development, payer contracting, strategy, or partnerships within healthcare, ideally Medicaid, Medicare Advantage, or value-based care organizations. • BA/BS in Business Administration, Healthcare Administration, or relevant field required; Master’s or degree or above preferred. • At least 8 years’ experience within healthcare, with a record of successfully managing complex products through their lifecycle. • Highly data-driven operator with experience using analytics to shape go-to-market strategy, prioritize opportunities, and measure performance across the funnel. • Strong financial acumen, including ability to build, interpret, and pressure-test revenue forecasts, PMPM and value-based payment structures, and multi-year projections. • Experience owning and managing forecasting tools, CRM pipeline management, and dashboards that inform weekly, monthly, and quarterly growth targets. • Comfortable building business intelligence and reporting systems from the ground up, including establishing metrics, data hygiene processes, and cross-functional insights for leadership. • Ability to translate complex data into clear recommendations for executives, investors, and operational teams. • Relationship-builder with cultural competence, able to represent Zócalo Health credibly with community partners, health plans, and provider systems. • Clear, compelling communicator with strong writing skills for proposals, pitch decks, RFPs, and partner-ready materials. • Thrives in fast-paced, early-stage environments, bringing structure, rigor, and creativity to a growing organization. • Deep mission alignment with improving care access, equity, and culturally centered care for underserved communities.

🏖️ Benefits

• Equity compensation package • Comprehensive benefits including medical, dental, and vision • 401k • Flexible PTO policy - take the time you need to recharge • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth.