Customer Experience Partner – Hospital & EMS

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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ZOLL Medical Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎖️ Defense

📦 Logistics

Healthcare • Defense • Logistics

ZOLL Medical Corporation is a prominent manufacturer of medical devices and related software solutions, dedicated to empowering healthcare professionals, emergency responders, and military personnel to deliver life-saving care and improve patient outcomes. The company provides advanced products such as automated external defibrillators (AEDs), monitors, defibrillators, automated CPR machines, ventilators, and more, alongside an array of software solutions that enhance the performance of healthcare and emergency services. ZOLL is committed to innovation in areas like cardiac resuscitation, temperature management, and sleep apnea, while also offering comprehensive training and support services to ensure optimal utilization of its devices. Proudly supporting communities with tools that enhance public and non-acute care, ZOLL aids in every moment of response and rescue, affirming its mission to aid in saving lives.

📋 Description

• Act as a customer liaison and primary customer partner for key Hospital and EMS customers across the United Kingdom • Serve as the primary sales and customer support contact • Deliver a concierge-style customer experience through responsive and professional engagement • Handle inbound calls, emails, and enquiries regarding orders, deliveries, product availability, and account support • Communicate order status, shipment information, delays, and resolution timelines • Coordinate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams • Prepare and maintain monthly customer order reports and commercial performance summaries • Analyse ordering patterns, sales trends, and customer activity to identify growth opportunities and improvements • Support the German Hospital and EMS sales team with order management, account administration, and sales follow-up activities where appropriate • Maintain accurate customer and sales data in Salesforce CRM • Assist with customer retention and satisfaction initiatives • Identify internal process and customer experience improvements • Support revenue growth initiatives through proactive customer engagement and commercial insight • Ensure compliance with company policies, quality standards, and applicable regulatory requirements

🎯 Requirements

• Minimum 2–4 years of experience in partnering with customers, customer service, sales support, or commercial operations • Experience working within medical devices, healthcare, hospital, EMS, or a regulated industry preferred • Proven experience managing customer relationships and supporting commercial sales activities • Experience with CRM and ERP systems required • Experience with Salesforce and Oracle preferred • Strong analytical and reporting experience • Proficiency with Microsoft Excel • Excellent verbal and written communication skills • Ability to ensure compliance with company policies, quality standards, and applicable regulatory requirements

🏖️ Benefits

• Travel 20% with occasional visits to the Runcorn HQ

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