Collections Representative – Seasonal

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⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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2Centric

WebsiteLinkedInAll Job Openings

51 - 200 employees

2Centric is a U.S.-based company with locations in Latin America. We founded 2Centric after starting our staff augmentation operations in Latin America to support our internal processes and our small to large enterprise client's operations. Our staff augmentation services include support in the healthcare, information technology, legal, accounting, and administrative fields.

📋 Description

• The Collections Clerk will be responsible for assisting the collections team with all assigned functions. • Responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. • Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.

🎯 Requirements

• Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping • Knowledge of billing procedures and collections techniques • Must have knowledge of collections and ability to work in a fast-paced environment. • Must be proficient in Microsoft Office (Word, Excel, etc.) • Have a working knowledge of FDCPA and GLB Privacy Act. • Strong communication and interpersonal skills • Strong attention to detail and high level of accuracy • Ability to maintain a high level of confidentiality and professionalism • Excellent organizational skills • Be able to work as a team and independently • Must be comfortable working with set goals and KPIs • Ability to produce results in a fast-paced and challenging environment • Display critical thinking skills with the ability to 'think outside the box'

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues) • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Vacation days & sick days • Company-paid holidays & floating holidays • A company mindset that prioritizes health, safety, and flexibility