Director, SDS Authoring Services

🔥 25 minutes ago

🏛️ District of Columbia, Florida, +7 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $125k - $140k / year

⏰ Full Time

🔴 Lead

👔 Director

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Modernize the Authoring Services operating model to improve agility, scalability, efficiency, and customer outcomes. • Shift operational management from reactive execution to proactive, data-driven decision making. • Build operational visibility through metrics, dashboards, and performance signals that identify emerging risks before they impact customers. • Champion the evolution of service delivery through automation, AI-enabled workflows, and continuous process improvement initiatives. • Lead global On-Demand Authoring operations, ensuring high-quality service delivery aligned with contractual commitments and customer expectations. • Drive measurable improvements in on-time delivery, backlog health, customer satisfaction, quality performance, and operational efficiency. • Balance dynamic supply and demand across global resources, proactively responding to fluctuations in workload and customer requirements. • Implement stronger operational controls, governance, and prioritization processes to improve throughput and reduce service delays. • Partner closely with Account Management and Customer Success teams to identify and address customer risk earlier in the lifecycle. • Establish stronger communication channels between delivery and commercial teams to proactively manage customer expectations and mitigate renewal risks. • Participate in strategic customer discussions, onboarding activities, and service planning initiatives when appropriate. • Collaborate with Sales, Product, Pricing, and Delivery stakeholders to support growth, retention, and service innovation. • Lead, coach, and develop a team of Authoring Project Managers and operational leaders across a globally distributed organization. • Foster a culture of accountability, collaboration, inclusivity, and continuous improvement. • Empower leaders to make decisions, solve problems, and drive results while maintaining alignment to organizational objectives. • Create an environment where teams actively identify friction points, surface ideas, and contribute to operational improvements. • Contribute to budgeting, forecasting, cost management, and profitability initiatives. • Use operational and financial data to optimize resource allocation and improve business outcomes. • Develop KPIs that connect service performance, customer experience, operational efficiency, and commercial results.

🎯 Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Biotechnical Science, or a related field. • 8+ years of experience in SDS authoring, chemical regulatory consulting, product stewardship, or a related field, including 7+ years of leadership experience managing global teams and developing people leaders. • Strong knowledge of global regulatory frameworks, including GHS, OSHA, ADR, DOT, IATA, and IMDG. • Experience leading global SDS authoring operations, including managing high-volume workloads, balancing resource capacity and customer demand, and delivering services across multiple regions. • Experience with SDS authoring platforms such as SAP, MSDgen, WERCS, ProSteward, or similar systems. • Demonstrated success leading operational improvements, organizational change, and large-scale regulatory or customer-driven projects. • Proven ability to use data and metrics to identify trends, solve problems, improve performance, and drive business decisions. • Experience developing and coaching SDS Authors and team leaders in a fast-paced service environment. • Strong business acumen, including experience managing budgets, operational performance, and service delivery metrics. • Excellent communication, problem-solving, and stakeholder management skills. • Ability to navigate ambiguity and drive results in a dynamic, evolving environment.

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)