Roadside Assistance Territory Manager

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $52.7k - $98.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• Grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards • Work closely with local contractors who assist AAA members with Emergency Roadside Assistance • Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation • Handles or assists in the on-boarding of successful RA candidates after management approval • Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship. • Provides RA facilities with guidance to improve efficiencies and reduce costs • Conducts training sessions on RA procedures and program standards for approved facilities and their employees • Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards

🎯 Requirements

• Bachelor’s Degree; equivalent experience may be considered in lieu of degree • 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers. • Experience in complaint handling and arbitration techniques. • Valid driver’s license and good driving record.

🏖️ Benefits

• Paid Time Off accrual beginning day one + 8 Paid Holidays! • 401(k) plan with a company match of up to 7% • Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance • Flexible Spending Accounts for Dependent Care, Health Care and Medical Care. • Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health. • Tuition reimbursement • Free AAA Premier Level Membership and Discounts