Technical Account Manager, Client Data Testing Focus

🕒 June 5

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Abacus Insights

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • Data Management

Abacus Insights is a leader in health plan data solutions that empowers healthcare payers by providing usable and interoperable data. The company offers a comprehensive suite of data solutions designed to address complex government mandates and improve payer readiness. Abacus Insights' platform is capable of consolidating and normalizing diverse data sources into comprehensive patient records, ensuring data accuracy, and facilitating timely data updates. Their solutions support multiple use cases, including risk adjustment, clinical data exchange, cost management, and performance reporting. With a focus on technology and healthcare, Abacus Insights helps payers manage costs and improve member experiences through enhanced data management capabilities.

📋 Description

• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence. • Lead investigation and resolution of complex technical issues, including escalation management. • Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions. • Define and lead client UAT strategy, execution, and sign-off. • Coordinate testing activities across DataOps, QA, Engineering, and client teams. • Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria. • Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation). • Build trusted working relationships with client technical and operational stakeholders. • Act as the voice of the customer, translating client needs and feedback into actionable internal insights. • Ensure clients understand and effectively use Abacus products to achieve business outcomes. • Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams. • Contribute to the evolution of support, testing, and delivery playbooks. • Identify opportunities to improve efficiency through standardization, automation, and tooling.

🎯 Requirements

• Experience supporting complex healthcare SaaS data-driven platforms. • Strong background in technical support, escalation management, and client-facing problem solving. • Experience leading or coordinating UAT or QA efforts. • Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks). • Clear, concise communication with technical and non-technical stakeholders. • Ability to manage multiple priorities in fast-paced client environments. • Bachelor’s degree in a relevant field or equivalent experience. • Off hours/weekend work may be required during testing cycles or critical production events. • Willingness to travel approximately 5–10% to client locations to build and sustain executive-level relationships. • Scrum Master certification or equivalent experience working in agile/scrum delivery environments. • Experience leading a QA effort for cloud software, or similar experience.

🏖️ Benefits

• Unlimited paid time off – recharge when you need it • Work from anywhere – flexibility to fit your life • Comprehensive health coverage – multiple plan options to choose from • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Home office setup allowance – one-time support to get you started • Monthly cell phone allowance – stay connected with ease