Family Care Associate – MA

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Serve as the primary point of contact for families via phone, text, and email • Manage ongoing communication and relationships with families • Conduct high-volume outbound and inbound calls to support scheduling, documentation, compliance, and caregiver engagement • Perform routine check-in calls with families and caregivers • Hold families accountable for charting completion, scheduling adherence, and required documentation submissions • Support families through prior authorization updates and communicate denials with empathy and professionalism • Assist families and caregivers with onboarding requirements, including background check coordination • Coordinate parent/caregiver concerns, requests, and updates with internal care and operations teams • Maintain accurate and timely documentation within Salesforce and other internal systems • Escalate concerns appropriately while demonstrating strong problem-solving and resourcefulness • Navigate ambiguity and changing priorities in a startup healthcare environment • Deliver a high level of customer experience while balancing multiple conversations and operational tasks simultaneously

🎯 Requirements

• 3+ years of experience within the U.S. healthcare industry • Experience working directly with patients, caregivers, or families in a healthcare setting • Spanish fluency required (written and verbal) • Strong experience handling phone-based customer or patient interactions • Comfortable managing high call volumes and time-sensitive follow-ups • Experience using Salesforce or similar CRM systems • Excellent verbal and written communication skills in both English and Spanish • Minimal to neutral accent with strong communication clarity • Strong emotional intelligence and ability to navigate sensitive conversations professionally • Highly organized with strong multitasking and prioritization abilities • Tech-forward mindset and ability to learn systems quickly • Ability to work independently with minimal oversight • Resourceful problem solver who exhausts available solutions before escalating issues • Comfortable receiving direct feedback and working in a fast-paced startup environment • Ability to work under pressure while maintaining professionalism and empathy.

🏖️ Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. • Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. • Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. • Set Up for Success. We provide a company-issued laptop to support you in your role. • Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.