Vice President, Payment Operations – Partnerships

🕒 March 24

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts • Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization • Build and lead a high-performing global team, establishing KPIs, SLAs, and a culture of operational excellence • Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery • Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting • Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules • Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets • Develop real-time monitoring, alerting, and incident response capabilities through a centralized payments command center • Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies • Partner cross-functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution

🎯 Requirements

• 15+ years of experience in payments, fintech, banking, or SaaS, with senior leadership in payment operations • Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts • Experience driving automation and transformation initiatives, including AI/ML-based solutions in operations • Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods • Strong experience managing strategic partnerships and complex vendor ecosystems • Financial acumen with experience managing large-scale payment flows, reconciliation, and reporting • Demonstrated success leading global, cross-functional teams in a fast-paced environment • Excellent executive communication and stakeholder management skills

🏖️ Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!