Manager, Customer Success

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Abnormal Security

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501 - 1000 employees

Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.

📋 Description

• Lead, mentor, and grow a team of Customer Success Managers • Empower Renewal Managers and Specialists with effective strategies to drive renewals, achieve targets, and identify expansion opportunities • Champion the adoption of AI tools and automation across your CSM team • Develop and execute strategies for customer retention and expansion • Maintain hands-on knowledge of our AI-driven email security solutions • Serve as a key point of escalation for customer issues

🎯 Requirements

• 8+ years of experience in enterprise SaaS • 3+ years of experience leading a Customer Success team in a SaaS environment • Expertise in guiding teams to successfully renew or expand platform adoption • Experience in managing mid market or tech touch accounts, with a focus on retention and expansion • Deep understanding of account management principles and practices (inclusive of renewals) • Strong analytical skills, with the capacity to translate data insights into strategic actions • Excellent communication and interpersonal skills, adept at engaging with stakeholders at all levels, both internally and externally • Ability to travel based on customer and business needs (est. around 20-25%)

🏖️ Benefits

• Health insurance • Professional development opportunities