Project Manager – Business Implementation

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Manage new business implementations • Serve as the business owner and leaders of these implementations and are accountable for delivering business results • Support ongoing needs of the business while ensuring best practices are implemented • Provide technical oversight of products’ installation environment and maintenance of the system • Lead and manage implementation of new business end-to-end after verbal award • Maintain communication throughout the project to meet customer expectations • Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule • Engage Sales, Solutions, and Operations to validate new business scope • Build the designed engineering structure to scale to grow with company strategy • Define roles and responsibilities for implementation team in supporting operations • Understand Operational Excellence as it pertains to Labor Management Systems and related principles • Translate business requirements into a robust, scalable design • Implement complex business requirements through a variety of tools and technologies • Provide day-to-day direction to cross-functional implementation pods/support teams • Ensure a smooth transition to operations post-go-live and ramp-up • Create documentation that enables transition from implementation to post-implementation support • Assess and adapt to industry trends and recommend changes or improvements

🎯 Requirements

• Bachelor’s Degree in a related field preferred • 8 years of relevant experience • Direct customer-facing and implementation delivery experience • Ability to quickly learn new concepts and technologies and convert them into customer solutions • Excellent oral and written communication skills • Possess the ability to motivate and maintain effective working relationships • Ability to rely on experience and judgment to plan and accomplish goals • Experience managing others including contractors and suppliers • Customer service driven • Analytical and problem-solving aptitude

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance