Senior Business Analyst

🕒 May 12

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🤝 B2B

👥 B2C

B2B • B2C • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• The Senior Business Analyst leads the definition and delivery of innovative, end-to-end business requirements supporting a global corporate travel management ecosystem • This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes • Lead requirements gathering, analysis, and validation for complex, cross-functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI-enabled solutions • Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost-effective process improvements • Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility • Produce clear, high-quality business and system requirements documentation, including user instruction and operational support materials • Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision-making • Define and document current-state and future-state business processes, system workflows, and end-to-end integration touchpoints • Design functional system solutions that enable scalable, streamlined, and automated travel management operations • Plan and coordinate requirements-related activities across development, testing, and business teams throughout the software development lifecycle • Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes • Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues • Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards • Identify issues or risks of significance, escalate appropriately, and ensure system and process documentation is maintained and up to date.

🎯 Requirements

• 10+ years of experience translating complex business needs into user stories and structured requirement frameworks • Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments • 5+ years hands-on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support • Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment • Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms • Advanced analytical and technical skills, including expert-level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases • Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains • Strong knowledge of global travel agency operations, OBTs, mid-office automation, and travel agent facing technologies • Experience using Jira and Smartsheets

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • Discounted pet insurance and auto, home, & renters insurance