IT Operations Manager

🕒 June 15

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Accredited Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🤝 B2B

🔧 Hardware

B2B • Hardware

Accredited Labs is a national network of ISO/IEC 17025–accredited calibration laboratories that provide precision calibration, repair, equipment sales, and scale rentals for industrial and laboratory instruments. They offer on-site and mail-in services across a wide range of metrology disciplines (mass, temperature, pressure, dimensional, force/torque, electronics, grain moisture, time, etc. ), emphasizing audit-ready documentation, regulatory compliance, and fast turnaround. The company supports manufacturers, medical and pharmaceutical facilities, aerospace and semiconductor customers by combining local service relationships with national quality standards.

📋 Description

• Own the relationship with our Managed Service Provider, setting expectations, SLAs, and priorities across help desk and end-user support, network and firewall / NOC, server and cloud administration, and security and compliance operations. • Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching). • Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform. • Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation. • Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene. • Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response. • Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP. • Identify workflow inefficiencies across IT operations and the business systems stack, and recommend or implement system enhancements, customizations, or automation to improve operational productivity. • Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data. • Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions.

🎯 Requirements

• 5–8+ years of progressive experience in IT operations, infrastructure, or systems administration, including direct ownership of network and cloud environments. • Demonstrated experience managing a Managed Service Provider or external vendors against SLAs, including help desk, network/NOC, and security operations. • Hands-on administration across Microsoft 365 / Azure, AWS, and Google Workspace / GCP, with experience leading or contributing to a cloud consolidation or migration onto AWS. • Experience administering an identity management platform such as JumpCloud, Okta, or Entra ID — SSO, MFA / conditional access, directory, and lifecycle automation. • Strong networking fundamentals: firewalls, VLANs, VPN, Wi-Fi, and multi-site connectivity. • Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus. • Working knowledge of APIs, ETL tools, or middleware solutions, and a basic understanding of database concepts. • Strong communication skills, written and verbal, with a proven ability to translate technical issues into business language for non-technical stakeholders. • High attention to detail, strong problem-solving capabilities, and a proactive mindset. • Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, multi-site environment.

🏖️ Benefits

• Comprehensive medical coverage to support your well-being • Preventive and restorative care to keep you smiling • Coverage for eye exams, glasses, and contacts • Plan for your future with our retirement savings plan and generous employer match • Peace of mind with fully covered life insurance • Enjoy a healthy work-life balance with paid time off • Celebrate and recharge with paid company holidays • All necessary tools and technology supplied to help you succeed