Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ACI Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🔒 Cybersecurity

☁️ SaaS

💰 $4M Seed Round - ACI Learning on 2023-12

Education • Cybersecurity • SaaS

ACI Learning is a provider of hands-on IT and cybersecurity training and skills development delivered via a digital learning platform. It offers video courses, guided labs, practice tests, and certification prep (e. g. , CompTIA, CEH, CISA) for individuals, enterprise teams, and academic programs, with analytics, personalized learning paths, and MentorAI to measure and accelerate skill development. The company focuses on making certification outcomes predictable and scalable through a SaaS-based training marketplace and tools for tracking progress across learners and organizations.

📋 Description

• You'll act as the trusted advisor for your assigned accounts, building real relationships with the people who make decisions and the people who use the product day to day. • Drive adoption, usage expansion, and retention across your assigned accounts • Run a structured outreach plan and keep it consistent month over month • Build relationships with key stakeholders and serve as their go-to advisor • Own onboarding for your accounts and get fully proficient in our CRM and engagement tools quickly • Log engagement activity in our systems of record and keep a current weekly forecast in Salesforce • Spot and close upsell and cross-sell opportunities on your own • Partner with Sales, Product, Marketing, and Support to resolve issues and land outcomes • Bring the customer's voice back inside the company and push for improvements based on what you hear • Use account data to prioritize, plan, and make decisions

🎯 Requirements

• Bachelor's degree or equivalent relevant experience • 2+ years in Customer Success, Account Management, Sales, Support, Implementation, or another customer-facing role • Experience managing customer relationships, working with stakeholders, and supporting adoption or retention goals • The ability to learn and use Salesforce, Outreach, and related CRM and engagement tools effectively • Strong verbal and written communication • A track record of juggling multiple priorities, following through on commitments, and coordinating across internal and external teams

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date. • Four weeks of paid parental or medical leave, so you can focus on what matters most. • Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance. • 401(k) retirement plan so you can invest in your future from day one. • One free course each year after 90 days — advancing your skills is part of the job. • Tuition assistance to support your continued education and professional growth.