Desktop Support Associate II

🔥 0 minutes ago

🌵 Arizona, California, +32 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $65.7k - $97.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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ActBlue

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $22M Series A on 2010-08

Charity • Non-profit • Social Impact

ActBlue is a nonprofit organization that provides digital fundraising tools and strategies to support impactful small-dollar donations. Focused on empowering donors and organizations, ActBlue facilitates grassroots fundraising, emphasizing community-driven financial support for political campaigns, nonprofits, and social causes. ActBlue is renowned for its platform that connects donors with Democratic candidates and organizations, aiming to make significant social change through small contributions. Established in 2004, ActBlue prioritizes effective digital donation solutions and is a pivotal player in political fundraising.

📋 Description

• Serve as a primary resource for day-to-day end-user support across hardware, software, and SaaS applications for remote and in-office staff • Execute core IT processes including onboarding, offboarding, incident management, and change management, while actively identifying opportunities to improve how those processes work • Triage and respond to the IT support queue, prioritizing tickets to maintain service level commitments across a distributed workforce • Support and administer core SaaS platforms including Okta, Jamf, Google Workspace, Slack, Atlassian, and Zoom • Support identity and access management workflows, including provisioning, SSO configurations, and access reviews • Follow and uphold endpoint security standards including patch compliance, configuration enforcement, and MDM policy management, and surface gaps or improvement opportunities to the team • Coordinate with vendors to resolve technical issues and procure hardware and networking equipment as needed • Participate in and contribute to IT application rollouts and cross-functional technology projects • Recognize and surface opportunities to automate repetitive tasks and improve service delivery efficiency • Maintain accurate, high-quality technical documentation for processes, systems, and projects • Contribute to the IT knowledge base to support team scalability and end-user self-service • Provide end-user training on tools and processes to promote technology fluency across the organization

🎯 Requirements

• 3+ years of relevant IT or desktop support experience • Demonstrated experience developing, documenting, and maintaining IT processes and procedures • Strong working knowledge of Jamf, Okta, Google Workspace, Slack, Atlassian, and Zoom • Advanced knowledge of macOS environments, with experience supporting Apple devices (Mac, iPhone, iPad) in a managed enterprise setting • Familiarity with endpoint security tooling, MDM platforms, and SSO/identity provider integrations • Experience supporting meeting room and conferencing technology (Zoom Rooms, telephony, AV equipment) • Comfort with scripting, automation tools, or low-code platforms to streamline IT workflows is a plus • Project management experience, including cross-functional technical projects • Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences • Collaborative, people-first approach to support — patient, thorough, and solutions-oriented

🏖️ Benefits

• Flexible work schedules and an unlimited time-off policy • Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability • Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option • Dependent and health care flexible spending account options • Employee Assistance Program (EAP) benefits for employees • Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions • A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) • Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees • Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times