Lead, Account Operations

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +32 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $81.3k - $117.4k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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ActBlue

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🤲 Charity

🤝 Non-profit

🌍 Social Impact

💰 $22M Series A on 2010-08

Charity • Non-profit • Social Impact

ActBlue is a nonprofit organization that provides digital fundraising tools and strategies to support impactful small-dollar donations. Focused on empowering donors and organizations, ActBlue facilitates grassroots fundraising, emphasizing community-driven financial support for political campaigns, nonprofits, and social causes. ActBlue is renowned for its platform that connects donors with Democratic candidates and organizations, aiming to make significant social change through small contributions. Established in 2004, ActBlue prioritizes effective digital donation solutions and is a pivotal player in political fundraising.

📋 Description

• Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams • Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders • Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings • Develop your team through professional development recommendations and stretch projects • Assist with hiring, training, and onboarding current and new staff when needed • Delegate effectively and provide clear expectations for success, staying engaged in the process • Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints • Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables • Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies • Monitor project progress, identify potential risks or issues, and implement corrective actions as needed • Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks • Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices • Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds • Serve as a trusted resource and escalation point for complex Account Operations issues across the organization • Contribute to shared Account Operations team workflows, including monitoring and fielding support requests • Act as a resource within ActBlue to resolve Account Operations requests from across departments • Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding • Other projects and tasks as assigned

🎯 Requirements

• 4+ years of experience working in a support environment and demonstrated ability to work independently with minimal manager support, OR 3+ years of experience in and demonstrated proficiency with Account Operations work • 1-2 years of people management experience or demonstrated leadership through coaching, mentoring, or supervising interns/temporary staff • Demonstrated ability to improve and streamline processes and manage complex projects across many stakeholders • Experience working with support ticketing systems like HubSpot, as well as an understanding of customer service metrics • Consistency and reliability in following through on commitments, completing projects, and achieving goals • History of taking ownership of your work and engaging in self-reflection when you make mistakes • Commitment to ongoing self-reflection and learning on your own biases and assumptions • Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues • Consistent high performance in managing past assigned work

🏖️ Benefits

• Flexible work schedules and an unlimited time-off policy • Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability • Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option • Dependent and health care flexible spending account options • Employee Assistance Program (EAP) benefits for employees • Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions • A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) • Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees • Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times