Account Manager

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Addigy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Private Equity Round on 2022-08

Everything You Need to Manage Apple Devices Like a Pro

📋 Description

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needs • Build compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accounts • Successfully renew customer contracts and consistently meet or exceed expansion revenue targets • Maintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their success • Act as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiatives • Build long-term, trust-based relationships that consistently reinforce Addigy's value proposition • Develop targeted account plans with specific actions and timelines for growth • Use data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime value • Establish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retention • Regularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomes • Anticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyalty • Leverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiency.

🎯 Requirements

• Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology • Experience selling into or managing existing customers where MSPs were the target audience • Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention • Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals • Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions. • Familiarity with Apple device management, MDM, RMM, or endpoint security solutions. • Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling. • Comfort using AI tools (Claude or similar) in day-to-day workflows.

🏖️ Benefits

• Travel: Once per quarter for team meetings, tradeshows, and customer visits. • AI-forward team – Addigy actively encourages using AI tools in everyday workflows.