Adobe
10,000+ employees
Founded 1982
Software • Digital Marketing • Creative Services
Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.
Director of Customer Success, Business Professionals
🕒 April 9
🏢🏡 San Francisco – Hybrid
💵 $201.2k - $346.2k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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Adobe
10,000+ employees
Founded 1982
Software • Digital Marketing • Creative Services
Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.
📋 Description
• Partner with the Head of Customer Success of Americas Sales and regional leaders to develop account plans • Lead, mentor and inspire a team of customer success managers across the Americas • Develop and roll out customer success strategies aligned with Adobe’s overall objectives • Ensure renewal readiness, risk identification/mitigation • Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience.
🎯 Requirements
• Prior hands-on professional experience with document and content workflows using Adobe Acrobat, Adobe Express, or comparable solutions • Proven track record of leading high-performing, customer-facing teams • Demonstrated ability to scale and manage a centralized customer success organization supporting $1B+ in revenue • Exceptional problem-solving and analytical skills • Exceptional track record of building, scaling, and developing high-impact teams
🏖️ Benefits
• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development
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