Senior Customer Success Manager

🕒 May 8

🏢🏡 New York City – Hybrid

💵 $135.2k - $234.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and happiness • Serve as a reliable Customer point of contact during the Customer’s lifecycle • Build a success plan that is measurable and has clear outcomes • Effectively network within accounts in order to achieve successful execution of the client’s strategy and roadmap • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals • Drive increased use of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve • Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity • Identify Customer risk, and work with extended Adobe team to build and complete “get well” plans • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers success

🎯 Requirements

• 10+ years of Customer Success experience in Software as a Service, Digital Marketing • Proven agency account management experience, leading complex, high-value client relationships across multiple business units or regions • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients • Ability to prioritize, multi-task, and perform effectively under pressure • Exceptional organizational, presentation, and communication skills, both verbal and written • Existing knowledge of software in digital marketing and/or digital media space • Demonstrated ability to align cross-functional teams around client objectives, ensuring consistent quality and delivery across all workstreams • Effective at leading executive C-level discussions, presentations, meetings and workshops

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development