Advarra
501 - 1000 employees
Founded 1983
☁️ SaaS
💊 Pharmaceuticals
SaaS • Pharmaceuticals
Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.
Client Engagement and Adoption Director – Site Technology
🕒 April 25
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Advarra
501 - 1000 employees
Founded 1983
☁️ SaaS
💊 Pharmaceuticals
SaaS • Pharmaceuticals
Advarra is a provider of integrated regulatory oversight and clinical trial technology, combining independent IRB review and compliance services with enterprise SaaS platforms (including Braid, OnCore, Clinical Conductor, eReg, and eSource). The company delivers operational intelligence, AI-powered protocol design and automation, site collaboration, study startup and enrollment tools, and strategic enablement services to sponsors, CROs, research sites, and institutions to improve efficiency, compliance, and patient safety across the clinical trial lifecycle.
📋 Description
• Drive customer engagement and maximize product adoption for key Advarra technology solutions • Develop and execute strategies for user adoption and customer experience optimization • Build and maintain strong relationships with clients for proactive engagement • Manage support of adoption programs, workshops, and resources for clients • Leverage product usage analytics to identify trends and opportunities • Collaborate with Product, Commercial, Marketing, and Client Success teams • Identify and cultivate customer champions for success stories • Provide input to Product Management on feedback and product enhancements
🎯 Requirements
• 8+ years’ experience in customer success, client engagement, or adoption-focused roles in a SaaS company • BS in Business or relevant degree or equivalent combination of education and experience • Solid understanding of clinical trials, including key stakeholder roles and the broader clinical trial technology ecosystem • Strong strategic thinking with a data-driven approach to measuring engagement and adoption • Exceptional communication and relationship management skills, with the ability to engage stakeholders at all levels • Ability to manage and scale adoption programs across multiple customer segments
🏖️ Benefits
• Health coverage • Paid holidays • Variable bonus
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💰 Post-IPO Debt on 2022-03
⏰ Full Time
🔴 Lead
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