Coordinator II, Client Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $54k - $89.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of Advarra

Advarra

501 - 1000 employees

Founded 1983

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Collaborates with management and Team Lead to drive process enhancements and contributes to the execution of departmental and company strategies • Acts as a point of contact for IRB customers and provide exceptional customer service to enhance the client experience • Demonstrates comprehensive understanding across various IRB processes and submission requirements • Proactively supports the clients, both internal and external, by assisting in a variety of tasks • Ensures timely responses to customer inquiries

🎯 Requirements

• Bachelor’s degree in business, communication or Science related field or High School Diploma with three (3) years’ industry experience • Three (3)+ years’ experience in an IRB, health related field, or clinical research • Understanding of FDA and OHRP regulations and guidance and ICH guidance for informed consent and institutional review boards • Intermediate computer skills, including MS Office products and CRM software

🏖️ Benefits

• Health coverage • Paid holidays • Variable bonus

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