Client Liaison

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Aflac

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

⚕️ Healthcare Insurance

Finance • Healthcare Insurance • Insurance

Aflac is a Fortune 500 company that provides supplemental insurance plans to help cover medical expenses and income loss due to unexpected health issues. Known for its iconic advertisements featuring the Aflac Duck, the company emphasizes employee welfare and offers various career opportunities, including in finance, customer experience, sales, and technology. Aflac operates with a strong commitment to social responsibility and fostering a supportive organizational culture, ensuring that employees feel valued and empowered to contribute to the business' success.

📋 Description

• Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements. • Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions. • Manages escalated customer issues in conjunction with the Technical Leads, as applicable. • Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates. • Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing. • Identifies process improvements for operations and leads process changes. • Acts as main point of contact to report system issues to IT and tracks for resolution. • Acts as a subject matter expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes. • Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities. • Provides customer process and/or tools training as needed. • Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions. • Initiates and maintains partnerships throughout the organization; encourages cooperation by promoting common goals and building trust.

🎯 Requirements

• Bachelor's Degree in Health Care Administration or a related field • 4 or more years of job related or industry experience • 2 years experience in roles involving interaction with customers and employees • Demonstrated experience in STD//LTD, Leave (paid/state) and/or ADA. • Strong consultative and leadership skills • Strong communication skills (verbal, written, presentation) • Strong understanding of multiple aspects of contracts, plans and products • Strong project management skills • Critical thinking and decision-making skills • Ability to work with cross-functional business units and vendors to support customer needs.

🏖️ Benefits

• medical, dental, and vision coverage • prescription drug coverage • health care flexible spending • dependent care flexible spending • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) • 401(k) plans • annual bonuses • opportunity to purchase company stock • 11 paid holidays • up to 20 days PTO to be used for any reason • state-mandated sick leave