Patient Relations Specialist

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🏄 California – Remote

🏄 California – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Air Methods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport • Emergency Medical Services

Air Methods is a leading provider of air medical transport services, committed to safety and outstanding patient care. With a workforce of over 4,500 professionals, Air Methods responds to medical emergencies by offering critical care transport, including advanced clinical training for emergency services. The company collaborates with healthcare partners and provides community-based services to ensure timely and efficient patient logistics, particularly in rural areas.

📋 Description

• Responsible for patient collections when the financial responsibility falls on the patient • Making financial arrangements and informing patients of all coverage options • Ensure reimbursement to Air Methods from patients or other responsible parties • Assist patients in understanding their healthcare insurance coverage and any patient liability • Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys • Complete conference calls and/or transfer calls to the appropriate department, if necessary • Review and resolve accounts where the patient is uninsured • Provide information to patients or other responsible parties about coverage details and payment options • Take payment, if necessary • Thoroughly review, document, and resolve patients’ or other responsible parties’ communications • Accurately perform skip tracing to ensure best contact • Other duties as assigned

🎯 Requirements

• High school diploma or general education degree (GED); • One to two years’ related experience and/or training; or equivalent combination of education and experience • 1-2 years’ experience in healthcare billing/collections field; preferred • Knowledge of all Government, Commercial and Private payers; preferred • 1 years’ experience in financial debt counseling; preferred • Previous Dialer experience; preferred • Excellent written and verbal communication skills • Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines • Excellent customer service and phone skills • Strong ability to balance compassionate and empathetic customer service with the goal of account resolution • Excellent problem-solving • Bilingual in English and Spanish; preferred • Intermediate with Microsoft Office, including Word, Excel and Outlook • American Association of Healthcare Administration Management (AAHAM) certified within 6 months of hire

🏖️ Benefits

• For more information on our industry-leading benefits, please visit our benefits page here.