Customer Service Agent – Temporary

🕒 July 13

🇺🇸 United States – Remote

💵 $35.4k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Provide world class experience to our customers/members • Ability to make outbound and inbound calls through the duration of assigned shift • Provide accurate and complete information to customers/members • Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call • Ability to clearly communicate – BOTH written and verbally • Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members • Absorb new information and have the flexibility to adapt to new processes rapidly • Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises • Ability to accept constructive criticism to ensure their success • Meet and/or exceed key performance indicators • Deliver a consistently positive and motivating attitude daily; always giving your best effort

🎯 Requirements

• Reside in the United States • High school degree or equivalent. • 1+ years’ customer service experience in a call center environment • Strong written and verbal communication and rapport building skills • Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools • Desire to help individuals in a positive and meaningful way • Possess ability to talk and efficiently type and navigate the system simultaneously • Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred • Time management skills and ability to multitask across multi-functional work • On camera visibility during any meetings, training, or per leadership request • Takes initiative and demonstrates strong problem-solving skills • Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate • Effective communication and decision-making skills • Ability to perform basic troubleshooting steps and utilize resources properly • Aptitude for understanding details of insurance or complex information • Actively listening to participants to understand both verbal and non-verbal cues

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities