Customer Insights Lead Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90.7k - $153.9k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Lead and enhance key components of the Voice of Customer ecosystem across the enterprise • Design and implement impactful VoC programs, including surveys, digital intercepts, and closed-loop feedback initiatives • Partner with stakeholders across business areas to provide strategic guidance on customer experience best practices and feedback design • Conduct external research and benchmarking to stay informed on emerging VoC trends, tools, and methodologies • Analyze customer feedback and behavioral data to identify opportunities to improve experiences and business outcomes • Drive innovation through discovery sessions, pilot programs, and test-and-learn initiatives • Serve as a trusted Voice of Customer subject matter expert and thought partner • Build strong relationships across matrixed teams to influence change and drive customer-centric solutions • Manage vendor relationships supporting VoC programs and technology platforms • Contribute ideas and thought leadership to help evolve the broader department strategy

🎯 Requirements

• 5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fields • Experience with survey and feedback platforms (Qualtrics preferred) • Strong Microsoft 365 skills, particularly Excel • Experience translating customer insights into business recommendations and measurable improvements

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options