Senior Customer Insights Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.1k - $126.3k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Build strong partnerships across the organization to help drive customer experience improvements. • Serve as a Voice of Customer subject matter expert and trusted business partner. • Provide strategic recommendations and thought leadership on VoC best practices, feedback design, and customer listening strategies. • Support and enhance the enterprise VoC ecosystem by identifying improvement opportunities and helping implement innovative solutions. • Analyze customer feedback and experience data to identify trends, insights, and optimization opportunities. • Assist in the design and deployment of VoC programs such as surveys, digital intercepts, and closed-loop feedback initiatives.

🎯 Requirements

• 3+ years of experience in Voice of Customer, Customer Experience, Market Research, Insights, or a related field. • Experience using survey and feedback management platforms (Qualtrics preferred). • Proficiency with Microsoft 365 tools, especially Excel. • Experience supporting customer feedback programs and analyzing customer insights to influence business decisions.

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs.