Travel Program Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60.2k - $111.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Implement, optimize, and administer new travel tools, processes, and user experiences within booking platforms to enhance traveler and booker satisfaction • Collaborate with the client's Travel Management Company (TMC) to monitor performance targets • Develop strategic site messaging recommendations and provide ongoing educational support to travelers and bookers • Proactively develop and deliver comprehensive travel reporting, conduct deep-dive analyses on travel work streams • Research and resolve complex travel-related challenges while providing timely and transparent issue updates to stakeholders • Participate in advanced business requirement analysis utilizing analytical and creative approaches • Identify opportunities for optimization across all travel operations and implement solutions that drive measurable improvements • Operate with a sense of urgency, exceptional time management, and professional accountability across all assigned responsibilities

🎯 Requirements

• Proven track record of success in technical customer support, business travel services, or related field (3-5 years preferred) • Exceptional client/customer management skills • Growth mindset with strong problem-solving capabilities • Demonstrated expertise in driving customer satisfaction • Advanced communication skills (written and verbal) • Proficient in Microsoft product suite and digital collaboration tools (i.e., Zoom, MS Teams and/or Slack) • Technical proficiency with corporate travel-related technologies and/or experience learning and supporting corporate SaaS applications • Analytical mindset with commitment to quality • Adaptability and self-motivation • Global perspective (international experience a plus)

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources • Flexible benefits tailored to each country • Travel perks from major travel providers • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first