Digital Success Manager – Fixed-Term

🔥 2 hours ago

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales, acting as the accountable party for account success, retention, and renewal. • Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention. Cultivate robust partnerships with account leaders to develop long-term student achievement strategies and set multi-year goals. • Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. • Execute project plans for implementations, utilizing project tracking tools, to maintain consistency and efficiency. • Deliver engaging webinars that provide customers with valuable insights and best practices to maximize their use of products. Additionally, conduct check-in calls to assess customer satisfaction, address concerns, and foster ongoing communication. • Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track. • Review and analyze account data to understand usage trends and develop actionable insights. Share these impact reviews with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making. • Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.

🎯 Requirements

• Bachelor’s degree or equivalent experience. • 0–1 years of experience in Customer Success, Customer Service, or Account Management. • Demonstrated communication and presentation skills (for both internal and customer-facing meetings). • Strong organizational and time-management skills. • Strong passion for customer success and a proven ability to build and maintain relationships with diverse stakeholders. • Ability to analyze customer data and metrics to inform decision-making and strategy development. • A proactive approach to identifying challenges and implementing effective solutions. • Collaborative mindset with a willingness to support colleagues and share knowledge. • Familiarity with CRM software (e.g., Salesforce), customer success tools, and webinar platforms.

🏖️ Benefits

• 401(k) plan • competitive health insurance and mental health options • basic life insurance • paid time off • parental leave • access to best-in-class development programs