Strategic Specialist, Technical Onboarding

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Manage customer data and monitor data transfers to ensure PII security and system compatibility. • Adapt to a fast-paced technical environment, absorbing ever-changing technical nuances and evolving processes. • Stay current on product updates and process changes that impact customer access and implementation workflows. • Research complex technical issues and develop solutions across a variety of implementation structures. • Meet tight deadlines in high-volume environments while maintaining quality and process integrity. • Develop deep familiarity with assigned accounts to ensure continuity, coverage, and year-round implementation support.

🎯 Requirements

• 2+ years of professional experience in a customer service, technical onboarding, or similar role • Demonstrated proficiency in data and information management practices. • Experience using Google Workspace (particularly Google Sheets and Docs) • Organizational and project management skills. • Ability to prioritize contract deadlines and tasks. • Demonstrated ownership, self-direction, and strong attention to detail.

🏖️ Benefits

• 401(k) plan • competitive health insurance and mental health options • basic life insurance • paid time off • parental leave • access to best-in-class development programs