Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment • Answer incoming phone calls with a positive and service-oriented attitude • Deliver a high level of customer satisfaction with the goal of creating an exceptional experience. • Maintain a continual working knowledge of our client’s products, services, and promotions • Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues • Research, resolve and communicates information back to the customer in a clear and educated manner • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Complete a variety of forms and documents based on guidelines • Document all customer information, communications, and sales in CRM system • Review and process applications, binders and other documents required for policy issuance • Process policy endorsements, additional insureds, inspection changes and other requested policy changes • Organize policy files for proper documentation management • Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks • Other responsibilities as assigned

🎯 Requirements

• High school graduate or equivalent education. • 1+ years of customer service experience. • Excellent written and verbal communication skills with the ability to receive and make calls with confidence. • Strong organizational and desk management skills. • Ability to be a team player collaborating with customers and others within the organization. • Detail oriented to complete tasks accurately. • Strong work ethic and time management skills. • Working knowledge of Microsoft Office, web-based programs, and comfortable learning new software.

🏖️ Benefits

• Hybrid work option available • Competitive Medical, Dental, Vision, Disability, and Life insurance • 401k with Company Match • Generous Paid Vacation • Paid Holidays