Resolution Specialist

🔥 0 minutes ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Aqua Finance, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

👥 B2C

💸 Finance

🛍️ eCommerce

B2C • Finance • eCommerce

Aqua Finance, Inc. is a financial services company that specializes in providing consumer financing solutions to facilitate access to various home improvement projects and recreational products. They focus on diverse areas such as water treatment, HVAC systems, pools, spas, and general home renovations, helping dealers and customers make significant life enhancements more affordable. With a commitment to customer service, Aqua Finance partners with dealers to ensure a smooth and transparent financing process for borrowers.

📋 Description

• Monitoring, tracking, researching, and responding to borrower complaints received through non-regulatory channels • One-call resolution on complaint calls • 2nd level support to assist agents with supervisor calls and answering questions • Ongoing monitoring of complaints and disputes across all channels • Research borrower’s accounts, documents, etc. against the complaints received • Write a clear summary of the problem and resolution • Perform professional and comprehensive issue resolution and service to build strong dealer relationships • Work with various departments to facilitate resolution

🎯 Requirements

• High School Diploma or GED equivalent required • 2 years Customer Experience or Complaint management experience required • Bilingual (English and Spanish) candidates preferred • Financial industry experience preferred • Attention to detail and accuracy required • Excellent verbal and written communication skills required • Proficient in the utilization of Microsoft Office Suite • Ability to thrive in a fast paced work environment

🏖️ Benefits

• N/A