Senior Manager, Community & Reputation

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🔥 0 minutes ago

🐊 Florida, New York – Remote

🐊 Florida – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

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ARB Interactive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎮 Gaming

🛍️ eCommerce

👥 B2C

Gaming • eCommerce • B2C

ARB Interactive is a dynamic company that powers innovations in consumer technology. Their flagship product, Modo Casino, is a free-to-play gaming platform that offers a wide array of casino games for players seeking excitement anytime, anywhere. The company also boasts a partnership with Publishers Clearing House, providing a platform for casual gaming and sweepstakes prizes, thereby engaging a large user base. ARB Interactive is focused on building a vibrant ecosystem of consumer technology innovations to enhance user experience.

📋 Description

• Own Modo's owned community presence on Discord and Reddit. Daily engagement, server and subreddit moderation, growth of our community footprint, and an engagement playbook (AMAs, contests, partnership tie-ins, cultural moments) that gets players showing up. • Pull community into the broader Modo ecosystem. Connect engaged players to tournaments, events, partnership activations, and product moments. Your community isn't just a fan base. It's the audience most likely to take action on the next thing we ship. • Own Modo's reputation strategy across Trustpilot, the iOS and Google Play stores, and other review surfaces. Treat reputation as a system to be designed, not a queue to be answered. Review velocity, platform-specific mechanics, response strategy, and the long game of compounding trust. • Develop and maintain response playbooks for the most common player questions and keep them current as the product evolves. • Lead brand defense across reviews, Reddit, Discord, and the wider web. Operate within an agreed playbook on our owned channels, partner with Marketing leadership on broader public statements, and know the difference between feeding the fire and putting it out. • Surface player sentiment and product feedback to Marketing, Product, and leadership. Be the early-warning system for what's working and what isn't. • Identify and cultivate Modo's most engaged players: the future ambassadors, beta testers, and word-of-mouth engine. • Partner with the Social Media Manager on cross-channel moments and with the Influencer team when creators show up in our communities. • Build the reporting cadence for the function. Reputation health across Trustpilot and the app stores, community engagement and growth across our owned platforms, and the player-insight pipeline you surface to product and leadership. Make it visible to leadership and tie it back to business impact.

🎯 Requirements

• 5+ years of community and/or reputation experience, ideally with at least one role at a consumer brand with passionate or vocal users. Gaming, fintech, crypto, sports, or entertainment all translate well. • A real track record building or scaling a community on Discord, Reddit, or both at meaningful scale. You understand the culture, the etiquette, and the failure modes of each. • Genuine reputation strategy experience across Trustpilot, app store reviews, or equivalent surfaces. You think about review surfaces as a system to be designed, not just a queue to be answered. • A senior operator who designs the strategy and ships the work. You're not handing off the day-to-day. You're doing it while also setting the direction. • Sharp written voice. You can shift between hype, humor, empathetic, and firm depending on what the moment calls for, without losing the brand voice. • Strong judgment on when to engage, when to escalate, and when to stay quiet. • Comfort partnering across internal teams without losing the community-first instinct that makes this work. • An instinct for connecting community engagement to actual outcomes. You don't just want a fun Discord. You want one that drives players into tournaments, events, and product moments. • A self-starter who can operate without a playbook. You're going to write the playbook.

🏖️ Benefits

• Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. • If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.