Mortgage Specialist

🔥 1 hour ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Arc Home

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💸 Finance

🏦 Banking

🤝 B2B

Finance • Banking • B2B

Arc Home is a U. S. -based mortgage lender focused on non-QM and non-agency lending solutions. The company offers wholesale and correspondent loan products, HELOCs (HomeEQ), and mortgage assistance programs, targeting brokers, correspondents, and homeowners. Arc Home provides partner application processes, resources and support for mortgage originators and is licensed in multiple states (NMLS 81386), with headquarters in Moorestown, NJ.

📋 Description

• Provide new client introduction to Portal. This would include but is not limited to initial upload through initial disclosure and submission to Opening. • Conducts Welcome Calls and client facing trainings as needed • Respond to phone and email inquiries from clients requesting assistance within agreed upon SLAs • Provide client password reset assistance as needed • Utilizes Sales Enablement created resources in the education of clients and Account Executives • Follows the tenets of a quality interaction as defined in the Client Support Group Call Rubric • Adhere to Sparc Assist Communication Standards in all internal and external communication • Assist clients with running AUS findings and clearing AUS errors within LOS. • Issue Portal and appraisal ordering credentials • Troubleshooting errors and stops in submissions • Provide exceptional customer service to clients, Arc Home team members and all third parties throughout the loan process, assisting in multiple facets where needed.

🎯 Requirements

• Proven success working in fast-paced, high-volume environments • Excellent verbal and written communication and customer service skills • Experience with Microsoft Office Suite including Teams • Precise attention to detail • Professional demeanor • High level of integrity • Team-player with selfless attitude • High School diploma/GED required; Bachelor’s Degree from an accredited university or college preferred • 1-3 years of mortgage operations experience • Experience with a Loan origination system (LOS)

🏖️ Benefits

• Comprehensive Health Benefits: We offer competitive health, dental, and vision plans, as well as life and disability insurances. Additional supplemental insurance options are also available. Eligibility starts the 1st of the month after your start date. • Paid Time Off (PTO): PTO starts accruing from your first day of employment, allowing you to take the time you need. We also observe 10 paid holidays annually. • 401(k) Retirement Savings Plan: We provide a Safe Harbor 401(k) plan with a generous company match to help you build a secure financial future. You can choose between Traditional and Roth 401(k) options. • Friends & Family Loan Program: Team Members and their family and friends can take advantage of discounted rates on home purchases or refinancing through this exclusive program.