Senior NOC Engineer

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🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🌐 Network Operations

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Arch Capital Group Ltd.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

💸 Finance

🏢 Enterprise

Insurance • Finance • Enterprise

Arch Capital Group Ltd. is a global leader in providing specialty insurance, reinsurance, and mortgage insurance solutions. Arch offers risk management and risk financing services across a range of industries and operates through distinct businesses in North America, Europe, and Australia. The company is known for its innovative approach to risk, utilizing cutting-edge analysis to target and price risks effectively. Arch Capital Group's portfolio and operations reflect their commitment to sustainability and governance while continually seeking new market opportunities. Additionally, Arch Capital is recognized for its financial strength and increasing shareholder value through strategic growth and investments.

📋 Description

• serve as a critical first responder for enterprise technology incidents • responsible for the real-time monitoring, management, and support of customers' network and infrastructure environments • operate in a fast-paced, high-pressure 24x7 environment • accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems • open tickets for customers and constantly monitor alerts generated by tools • interact frequently with technical support, service provisioning, and customer teams • lead Incident Management calls during impacting production events

🎯 Requirements

• Bachelor's degree or equivalent working experience • 5-10 years of experience supporting enterprise IT operations within a Network Operations Center (NOC/eNOC), Service Desk, Infrastructure Operations, or similar technical support environment • experience supporting Major Incident processes, outage management, escalation procedures, and service restoration activities • demonstrated experience monitoring, troubleshooting, and supporting enterprise server, network, cloud, and application infrastructure in a 24x7x365 operational environment • strong analytical, organizational, and communication skills, with the ability to perform effectively in high-pressure situations and rapidly changing operational environments.

🏖️ Benefits

• multiple medical plans plus dental, vision and prescription drug coverage • competitive 401k with generous matching • PTO beginning at 20 days per year • up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer • basic Life and AD&D Insurance • Short and Long-Term Disability • Paid Parental Leave of up to 10 weeks • Student Loan Assistance and Tuition Reimbursement • Backup Child and Elder Care