Service Center Operations Leader

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $74.6k - $147k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Plans, organizes, leads, controls and coordinates the delivery of services in hazard outsourcing at a remote service center. • Responsible for maintaining client relations as it relates to outsourcing. • Manage multiple clients or multi-functional units requiring specialized knowledge. • Provides leadership to many associates. • Develops, secures approval of, and administers an operating budget for area(s) of responsibility. • Ensures all areas of responsibility projections and actual expenses meet budgeted objectives. • Manages and provides leadership to supervisory staff to ensure delivery of efficient and effective levels of service. • Actively participates in the hiring process for new team members. • Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility. • Partners with Trainers to develop function-specific orientation and training programs for area personnel. • Responsible for new client implementation as it pertains to hazard outsourcing.

🎯 Requirements

• Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt‑level employees (e.g., managers or supervisors) within a large‑scale, multi‑team operation • Excellent verbal and written communication skills • An understanding of human resource policies and procedures • Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures knowledge • General knowledge of mortgage servicing and regulatory and compliance procedures • Property insurance products including Assurant lender placed products • Overall business and financial knowledge relate to budgeting and operating a remote service center • Support the customer by practicing the corporate customer service objectives while providing value-added services. • Provides the leadership and coaching necessary to ensure the delivery of efficient and effective services provided by areas of responsibility.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options