Training and Enablement Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

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Mitratech

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📋 Compliance

☁️ SaaS

💰 Private Equity Round on 2017-04

AI • Compliance • SaaS

Mitratech is a leading provider of enterprise legal management, risk management, and human resources solutions. Their platform incorporates automation, analytics, and artificial intelligence technologies to enhance efficiency and compliance across organizations. Mitratech specializes in tools for legal departments, risk management, compliance tracking, and HR management, creating an interconnected environment that empowers professionals to work smarter and achieve better outcomes.

📋 Description

• Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments • Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences • Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns • Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support • Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps • Make data-informed recommendations to leadership on new content development, content updates, and process improvements • Stay current on all product updates across the HR Solutions suite and proactively update or create training content to reflect platform changes • Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities • Provide monthly updates on training KPIs, content utilization, and goal attainment to manager • Perform other duties as assigned

🎯 Requirements

• 2+ years of experience in training, instructional design, customer success, or a related role • Demonstrated ability to design and deliver effective training programs to diverse audiences • Proficient oral communication and presentation skills; comfortable presenting to large virtual audiences • Experience with Zoom Webinars or similar virtual training platforms • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) • Strong organizational and time management skills; ability to manage multiple projects simultaneously • Self-starter who can work independently in a remote environment with minimal supervision • Data literacy — comfortable pulling, reading, and acting on training metrics and engagement data

🏖️ Benefits

• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program