Experience Strategy Lead

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Astound Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-05

Artificial Intelligence • B2B • SaaS

Astound Digital is a company that specializes in providing end-to-end, frictionless customer experiences by leveraging technology, data, AI, design, and marketing. It empowers businesses to enhance their B2B commerce operations and improve digital transformation initiatives, especially in sales, marketing, commerce, and service sectors. With expertise in data, AI, CRM, performance marketing, and Salesforce solutions, Astound Digital helps organizations unlock the full potential of their operations. The company serves various industries including manufacturing, distribution, travel, tourism, hospitality, retail, consumer goods, food, beverage, health, and life sciences, delivering long-term business outcomes through innovative solutions.

📋 Description

• Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects. • Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping • Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department. • Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements. • Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables. • Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs. • Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI. • Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development. • Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization. • Manage the functional team’s performance through resource allocation, mentorship, and professional development reviews. • Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary. • Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value. • Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles.

🎯 Requirements

• 7+ years of professional experience in experience strategy, CX consulting, digital transformation • 3+ years of experience in functional team oversight and managerial leadership within a creative or agency environment. • Proven ability to meet and exceed billable utilization targets while simultaneously managing practice-level leadership responsibilities. • Extensive background working within the consulting or professional services industry, managing client relationships and delivering high-impact strategic solutions. • Experience acting as the primary Experience Strategy or CX lead on large-scale digital transformation initiatives, ideally spanning commerce, customer engagement, or digital experience platforms • Advanced skills in research methodologies, including facilitating stakeholder workshops and synthesizing complex research into cogent strategic arguments. • Demonstrated experience in presentation development and strategic storytelling, with the ability to translate complex ideas into compelling executive narratives; familiarity with UX design tools such as Figma preferred • Master-level communication, interpersonal, and presentation skills with a demonstrated ability to influence and inspire cross-functional teams. • Experience defining customer experience strategies informed by user behavior, journey design, digital engagement models, and commerce / retail experience principles.

🏖️ Benefits

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe. • Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing. • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans. • Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.