Salesforce Technical Architect – Field Service

🕒 January 27

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Astound Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-05

Artificial Intelligence • B2B • SaaS

Astound Digital is a company that specializes in providing end-to-end, frictionless customer experiences by leveraging technology, data, AI, design, and marketing. It empowers businesses to enhance their B2B commerce operations and improve digital transformation initiatives, especially in sales, marketing, commerce, and service sectors. With expertise in data, AI, CRM, performance marketing, and Salesforce solutions, Astound Digital helps organizations unlock the full potential of their operations. The company serves various industries including manufacturing, distribution, travel, tourism, hospitality, retail, consumer goods, food, beverage, health, and life sciences, delivering long-term business outcomes through innovative solutions.

📋 Description

• Lead Salesforce project development teams • Work on presales activities including responding to RFP/pursuits, estimating, demos, and client presentations • Assist in client discussions and presentations to showcase the organization's Salesforce practice capabilities, tailoring offerings to meet specific client needs. • Provide expert guidance and consultation to clients and team members on Salesforce best practices, solutions, and opportunities for process improvements. • Handle client escalations professionally and efficiently, working towards resolution. • Understand Salesforce market trends. • Salesforce Expertise: Stay updated on the latest Salesforce features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries. • Familiarize the team with customer’s needs and development process; • Take ownership of the project. Collaborate with the project team to drive closure to problems and open issues;

🎯 Requirements

• Overall experience of 5+ years with a minimum of 1 year serving as a Subject Matter Expert for Salesforce Field Service (formerly FSL) technical implementations • 3+ years of Apex programming, triggers, controllers and classes • 2+ years of Lightning Aura Component or LWC programming • At least 1 years of development team leadership experience • Deep understanding of the Field Service Managed Package, including the Dispatcher Console, Scheduling Policies, and Optimization logic • Experience estimating RFP/pursuits and documenting assumptions that underpin the estimate • Strong experience developing components/applications using Lightning Framework • Solid experience using standard salesforce APIs (REST, Bulk, Streaming); • Excellent knowledge of Salesforce ecosystem • Experience using Salesforce data tools; • Strong understanding of Salesforce SDLC.

🏖️ Benefits

• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing; • Well-being is Top Priority: Parental leave, flexible time off, comprehensive health and medical plans; • Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level; • Culture of Success: Culture of collaboration that encourages innovation every step of the way; 8 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.