Area Reservations Agent

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🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Auberge Collection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏠 Real Estate

🧘 Wellness

💰 Private equity on 2024-03

B2C • Real Estate • Wellness

Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.

📋 Description

• Create a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. • Add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information. • Respond to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers. • Maintain complete knowledge of the resorts and other information. • Assist and ensure effective guest challenge resolution. • Work closely with fellow guest service team members and other departments to resolve any challenges.

🎯 Requirements

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. • Ability to create professional business letter correspondence. • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. • Ability to work cohesively with other departments and co-workers as part of a team.