Reservations Agent

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🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Auberge Collection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏠 Real Estate

🧘 Wellness

💰 Private equity on 2024-03

B2C • Real Estate • Wellness

Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.

📋 Description

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers. • Assisting and ensuring effective guest challenge resolution. • Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible. • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

🎯 Requirements

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort. • Ability to create professional business letter correspondence. • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. • Ability to work cohesively with other departments and co-workers as part of a team.

🏖️ Benefits

• Free Parking • Free Team Member Cafeteria • Holiday Pay • Team Member Stay Program • 50% off F&B + Spa