Implementation Manager

🕒 April 16

☕ Washington – Remote

☕ Washington – Remote

💵 $80k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Aurelian

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Public Safety

Aurelian is a company that provides AI-powered conversational automation specifically designed to handle non-emergency calls for public safety dispatch centers. By automating these calls, Aurelian allows telecommunicators to focus on emergencies, improving efficiency and reducing burnout. Their technology supports real-time interactions, collects necessary information from callers, and routes or resolves issues instantly across various communication channels, including phone, texting, and web-chat.

📋 Description

• Own end-to-end implementations from kickoff through go-live • Define project plans tailored to each customer’s unique needs, resources, and desired outcomes • Personally configure and deploy Aurelian’s solution and dashboards in customer environments • Translate real-world emergency response workflows into system configurations. • Resolve issues across APIs, integrations, and data flows • Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress • Ensure milestones and deliverables are met on time and at a high standard of quality • Perform risk management and proactively implement corrective actions • Drive timelines and stakeholder communication without losing technical depth • Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy • Contribute beyond individual implementations by improving team-wide processes and resources • Conduct in-person training sessions and knowledge transfer for client teams

🎯 Requirements

• 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles • Strong technical fluency (SaaS platforms, integrations, system behavior) • Practical working knowledge of software implementations and technical concepts • Experience working directly with customers in technical environments • Ability to translate complex workflows into working system configurations • High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope • Comfortable operating in ambiguity and fast-moving environments • Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes • Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business • Analytical mindset and strong problem-solving ability • Excellent written, verbal, and interpersonal communication skills

🏖️ Benefits

• Comprehensive Medical, Dental, Vision & Life insurance • 401(k) • Unlimited PTO • Company-wide offsites • Equipment stipend • Relocation assistance • Daily delivered lunches (on us) • Office in Seattle • Start-up Equity