Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
Director of Support, WordPress VIP
Job not on LinkedIn
🔥 0 minutes ago
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Automattic
1001 - 5000 employees
Founded 2005
🌐 Web 3
🤝 Non-profit
💰 Funding Round on 2021-05
Web 3 • Software • Non-profit
Automattic is a leading company focused on making the web a better place by offering a variety of web services and tools. They provide platforms such as WordPress. com for creating blogs and websites, Tumblr for connecting users with shared interests, Day One for journaling, and WooCommerce for online selling. Additionally, Automattic offers tools like Jetpack for enhancing the safety, growth, and speed of websites, Akismet for spam filtering, and various apps for mobile site management. They also contribute to non-profit and open source projects, including WordPress. org, and provide enterprise-level WordPress solutions with WP VIP. With a focus on openness and freedom, Automattic aims to empower users by leveraging the web for global connectivity and expression.
📋 Description
• Lead a 40+ person global Support and Engineering team operating 24/7 • Lead the continued build-out of an AI-augmented Support model • Help set the strategic vision for Support and CX • Coach and develop the bench of Support leads • Shape VIP’s enterprise Support offering in partnership with Product, Sales, and CX • Continue building best-in-class reporting on Support outcomes • Engage credibly with senior internal and external stakeholders
🎯 Requirements
• 10+ years of leadership experience in Support or customer-facing organizations • Direct experience leading a Support organization • 5+ years supporting SaaS or PaaS products for large enterprise customers • Experience leading a mature Support organization of 50+ team members • Commercial mindset comfortable thinking about ARR and retention • Demonstrated fluency with AI-augmented Support models • Proven track record of performance management
🏖️ Benefits
• Competitive base salary • Open vacation policy • Remote work options • Full benefits package including health insurance and retirement plan
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