Senior Director – Platform API Integration Product Management

🕒 2 days ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $203k - $275k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Avaya

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

📋 Description

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation • Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) • Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities • Apply AI-assisted development workflows to accelerate execution without compromising quality • Translate complex, ambiguous problems into clear product direction, architectures, and execution plans • Engage directly with enterprise customers and GTM teams to validate use cases and outcomes • Present at customer EBC meetings, providing clarity on platform roadmap vision • Make decisions grounded in customer impact, system performance, and business outcomes • Define and build the core AI platform layer that enables downstream AI use cases and product experiences • Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness • Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction • Provide leadership across teams, bringing clarity and structure while maintaining momentum

🎯 Requirements

• 10+ years of product management experience with significant ownership and leadership responsibility • Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) • 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems • Proven ability to build and scale a platform from zero-to-one through maturity • Deep technical fluency, especially in API design, system architecture, and platform tradeoffs • Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one • Demonstrated track record of sound judgment and decision-making under ambiguity • Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging • Executive presence with the ability to influence across engineering, GTM, and leadership • High ownership mindset with a bias for action—grounded in outcomes

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities