Avid
1001 - 5000 employees
Founded 1987
📱 Media
🤖 Artificial Intelligence
Media • Entertainment • Artificial Intelligence
Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production.
Enterprise Customer Success Manager
🕒 April 15
🏢🏡 New York City – Hybrid
💵 $111k - $167k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Avid
1001 - 5000 employees
Founded 1987
📱 Media
🤖 Artificial Intelligence
Media • Entertainment • Artificial Intelligence
Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production.
📋 Description
• Develop and execute comprehensive success plans aligned Avid products and solutions with customer goals, business objectives, and long-term outcomes. • Drive efficient onboarding and increasing adoption to accelerate time-to-value and ensure meaningful business impact. • Understand customers’ business models, priorities, KPIs, and use cases to guide them toward best practices and optimal utilization of our solutions. • Lead Quarterly and Executive Business Reviews (QBRs/EBRs) that clearly communicate progress, value realization, and future opportunities. • Collaborate closely with Sales and Account Management to identify expansion opportunities, whitespace, and upsell/cross-sell potential. • Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization and increased value.
🎯 Requirements
• Bachelor’s degree or equivalent experience required. • 7–10+ years of Customer Success, Account Management, or related experience engaging with large enterprise customers. • Proven ability to manage complex customer relationships with both technical and business stakeholders. • High technical aptitude and familiarity with Salesforce, Gainsight, or other CSM/CRM tools. • Demonstrated success driving adoption, retention, and business value in enterprise environments. • Experience in Media & Entertainment or familiarity with music/video production workflows is a plus.
🏖️ Benefits
• Paid time off • Professional development opportunities • Health insurance • Hybrid work environment
Apply NowSimilar Jobs
🕒 April 15
Cinder
11 - 50
🔐 Security
☁️ SaaS
🤖 Artificial Intelligence
Customer Success Manager ensuring effective technical support and adoption of Cinder's platform features. Collaborating with customers and internal teams for seamless experience in workflows.
🕒 April 14
Metergy Solutions
51 - 200
⚡ Energy
🏠 Real Estate
🤝 B2B
Senior Manager leading Client Success and managing key accounts for Metergy’s submetering services in North America. Collaborating with clients and internal teams to ensure strategic partnership and growth.
🕒 April 14
Ramp
501 - 1000
💳 Fintech
💸 Finance
🏢 Enterprise
Lead Customer Success efforts for Ramp’s enterprise accounts, implementing strategies and managing CSMs. Drive transformation and adoption in financial operations for large organizations.
🏢🏡 New York City – Hybrid
💵 $261k - $358k / year
💰 $15M Series C on 2012-09
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 April 10
Assembled Products Corporation
51 - 200
🛒 Retail
⚡ Productivity
Customer Success Manager responsible for managing Mid-Market customer relationships and driving value across various customer accounts. Collaborating with executives to ensure success and renewals.
🕒 April 7
Natter
11 - 50
🤖 Artificial Intelligence
👥 HR Tech
🤝 B2B
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
