Contracting Controls – Digital Operations Leader

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🕒 June 28

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Baby Explorer

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

👥 B2C

B2C

Baby Explorer is a company name provided in the request but there is no specific information about the company in the supplied text. The provided content is a Cisco support/documentation page unrelated to 'Baby Explorer', and no products, services, or corporate details for Baby Explorer were included. Based solely on the company name (and without additional supporting information), it appears likely to be consumer-facing; further specifics (products, business model, funding, size, etc. ) are unknown from the materials provided.

📋 Description

• Lead and develop a team of 2–15 direct reports in a player-coach capacity, monitoring individual performance and regional project portfolio progress to ensure timely, successful project delivery • Partner with regional operations leadership on business planning, financial reporting, and resource allocation to support organizational goals and operational success • Drive compliance initiatives and key performance metrics to ensure alignment with business objectives, adherence to processes, and strong project execution • Identify and implement continuous improvement opportunities through lean leadership, change management, and active participation in regional and national business initiatives • Establish and lead standard work practices by developing procedures, implementing best practices, identifying improvement areas, and conducting confirmation audits • Build strong cross-functional relationships across sales, service, equipment, and leadership teams while enhancing customer satisfaction through proactive issue resolution and corrective actions • Support operational and project controls excellence by leading hiring and onboarding of Controls Technicians, ensuring process compliance, maintaining documentation, and collaborating on estimating, installation, and commissioning.

🎯 Requirements

• Minimum of 5 years of experience in a contracting controls role, with demonstrated success in supporting business operations and driving results • Partner with leadership to improve business performance by identifying gaps, implementing forward-looking practices, and leading efficiency initiatives that strengthen strategy and planning • Lead and support change management efforts by coaching and developing team members to successfully adapt to business and organizational changes • Communicate effectively at all levels of the organization, including delivering training, reinforcing standard work, supporting development, and resolving conflict across diverse audiences • Provide strong customer service support by delivering tools, resources, and leadership in escalated situations, with at least 3 years of experience meeting business and customer needs • Lead direct reports and cross-functional teams in achieving business goals, maintaining compliance, driving process adherence, and holding individuals accountable for performance and results • Plan resources effectively, anticipate challenges, identify process or performance gaps, and implement practical solutions while fostering strong collaboration across teams and organizational levels.

🏖️ Benefits

• Health insurance • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave • Family building benefits include fertility coverage and adoption/surrogacy assistance • Educational and training opportunities through company programs along with tuition assistance and student debt support • Holistic wellness programs that include generous incentives