IT Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Back Bay Networks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🤝 B2B

🔒 Cybersecurity

B2B • Cybersecurity

Back Bay Networks is a Dover, New Hampshire–based managed IT services provider that delivers proactive, tailored IT support, network design and administration, IT consulting, and cybersecurity services for PC and Mac environments. Founded in 2003, the company provides on-site and remote managed services, technology audits, and network security solutions to businesses, municipalities, and professional firms across New Hampshire, Massachusetts, and southern Maine.

📋 Description

• Lead and support new client onboarding projects, including system assessments, migrations, and deployments • Provide Tier 2 support across Windows, macOS, and Microsoft 365 environments • Troubleshoot and resolve complex technical issues remotely and on-site • Support Windows Server, Active Directory, Exchange, Microsoft 365, and related infrastructure • Configure and manage networking equipment (firewalls, switches, VPNs) • Document work thoroughly in our ticketing and knowledge systems • Collaborate with senior engineers for escalations and with project managers for smooth implementations • Maintain excellent communication with clients during onboarding and ongoing support

🎯 Requirements

• 3–5 years of hands-on IT support experience, preferably with an MSP • Proven success in onboarding new clients, migrations, setups, and infrastructure cutovers • Solid experience with Windows Server, Active Directory, Microsoft 365, and common business applications • Networking knowledge (firewalls, switches, routing, VPN) • Strong troubleshooting, organization, and documentation skills • Willingness and ability to travel throughout Florida and the lower 48 as needed • Must pass a background check

🏖️ Benefits

• Career development through certifications, training, and project exposure • Supportive team culture with leadership that listens and invests in your growth • Direct client impact through both proactive support and onboarding projects