IT Specialist

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Back Bay Networks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🤝 B2B

🔒 Cybersecurity

B2B • Cybersecurity

Back Bay Networks is a Dover, New Hampshire–based managed IT services provider that delivers proactive, tailored IT support, network design and administration, IT consulting, and cybersecurity services for PC and Mac environments. Founded in 2003, the company provides on-site and remote managed services, technology audits, and network security solutions to businesses, municipalities, and professional firms across New Hampshire, Massachusetts, and southern Maine.

📋 Description

• Provide high-quality end-user support across Windows and macOS environments • Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate • Perform onsite support at client locations in the Houston area when remote resolution is not feasible • Administer and support: Windows Server (2012–2022), Active Directory (users, groups, GPOs), Microsoft 365 and Exchange • Diagnose and resolve networking issues (basic firewall, ports, protocols) • Document all work thoroughly in the ticketing system and contribute to knowledge base improvements • Communicate effectively with clients and internal teams regarding issues, trends, and improvements • Assist with implementations, onboarding, and technical projects • Support pre-sales efforts as needed, including scoping and solution input

🎯 Requirements

• 3–5 years of hands-on IT support experience (MSP experience strongly preferred) • Strong experience with: Windows Server and Active Directory • Microsoft 365 administration • Windows and macOS support in business environments • Solid troubleshooting skills across systems, applications, and basic networking • Experience with backup and recovery solutions • Excellent communication and customer service skills • Ability to manage multiple priorities in a fast-paced environment • Candidates must reside in the Houston, TX area and be able to travel within the region to provide onsite support. • Must pass a background check

🏖️ Benefits

• Remote-first work environment with local client engagement • Opportunity to work across diverse technologies and industries • Supportive, team-oriented culture • Growth opportunities in a rapidly expanding MSP • Focus on process improvement, automation, and service excellence