Asset Resolution Specialist

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Backflip

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏠 Real Estate

💸 Finance

💳 Fintech

Real Estate • Finance • Fintech

Backflip is a lending and software platform that provides fix-and-flip loans and funding solutions for real estate investors. Through a mobile app and web tools it offers fast pre-qualification, deal analysis (ARV/comps), tailored loan terms, and streamlined funding and draw management, plus a community and broker partnerships to support investors. Backflip positions itself as a partner to real estate flippers, combining capital, analytics, and borrower-focused service.

📋 Description

• Manage a portfolio of delinquent loans and implement customized loss mitigation strategies for each borrower, owning the file from initial default through final resolution. • Analyze workout options — foreclosure, short sale, reinstatement, and deed in lieu, based on financial impact to the investor, and deliver well-reasoned proposals for the optimal resolution path. • Work closely with investors to negotiate loss mitigation strategies, set clear expectations on outcomes, and maintain strong relationships throughout the process. • Serve as the primary point of contact for borrowers navigating financial hardship, guiding them through available options with empathy, directness, and deep knowledge of the loss mitigation process. • Maintain real-time accuracy across all servicing systems, ensuring every loan status, communication, and decision is promptly documented and fully transparent to internal stakeholders. • Identify process gaps, generate ideas for increased efficiency, and support the implementation of new initiatives that strengthen the Special Servicing Team’s execution.

🎯 Requirements

• 2+ years of customer-facing experience required. • 2+ years of mortgage experience preferred, with direct familiarity in loss mitigation processes. • Exemplary written and verbal communication skills, with the ability to explain complex guidelines clearly to both borrowers and investors. • General knowledge of the full loss mitigation process, including foreclosure, short sale, reinstatement, and deed in lieu. • Demonstrated ability to independently manage a high-volume delinquent loan pipeline and drive accounts to resolution. • Strong negotiation skills and comfort navigating difficult conversations with distressed borrowers and demanding investors. • Self-starter with the ability to work autonomously, prioritize effectively, and maintain consistent execution in a fast-paced environment.

🏖️ Benefits

• Equity stock options • Paid health care • 401K + company match